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Terms & Conditions

Welcome to My Diamond Drop. Here you will find our Terms and Conditions. The Terms and Conditions contain important legal terms that apply when you visit our online boutique at www.mydiamonddrop.com (the “Site”). Please read these Terms and Conditions carefully before placing any orders on our Site.

Why do we have all these rules? Simple: we value your trust and need to ensure that the Site is used fairly and respectfully. Using our Site indicates that you accept these Terms and Conditions regardless of whether or not you choose to register with us. If you do not accept these Terms and Conditions, please do not use our Site.

Company Details:
www.mydiamonddrop.com is a website operated by My Diamond Drop, Inc. a company registered in Miami, Florida under registration number P13000062477. Our registered address is 3400 NE 192nd Street, Suite 1204, Miami, FL 33180.

Registration:
To use some of the services or features on this Site you will need to register and acquire membership.
At the time of registration you will be required to provide accurate information about yourself that is complete in all respects.
Should any of your registration information change, please notify us immediately at the following e-mail address care@mydiamonddrop.com. We reserve the right to change registration requirements from time to time.

The account password you provide should be unique, kept secure, and you must notify My Diamond Drop immediately of any breach of security or unauthorized use of your account. We shall not be liable for any loss or damage as a failure by you to protect your password or account details.
You may only create and hold one account that you are solely responsible for managing. Your account is non-transferable and may not be combined or shared with any other person.

If you violate paragraph 2.5 we may terminate your account and, without limitation, you may forfeit any pending, current or future promotional account credits and any unredeemed vouchers in your account.If we terminate your account you may not register again on a new account.

If you commit fraud or falsify information in connection with your use of the Site or in connection with your account, your account will be terminated immediately and we reserve the right to hold you liable for any and all damages that we suffer, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of the Site.

Order Payments:
At the moment we only accept payments made through PayPal; it is the most reliable, efficient and easy to use payment method on the web. We will soon enable other payment methods.

Orders and Delivery:
On receipt of your order, we will send you an order confirmation email to the email address which you have provided to us. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offer by you to purchase any item from our Site.
Once your payment is processed and your order has been dispatched, you will receive an order dispatch confirmation email from our warehouse. We are not obliged to provide the items to you until you have received an order dispatch confirmation.

Currently, we ship WorldWide - some orders will be subject to VAT payable by you. You will always be told during checkout whether your order will be subject to VAT. Shippings of over 1,000$ Value will be insured before delivered.
If you would like to cancel your order before we have dispatched it from our warehouse then please contact us as soon as possible by email at care@mydiamonddrop.com. If your order has already left our warehouse then unfortunately it is not possible to cancel it at this stage.

Our right to cancel orders:
We reserve the right to cancel your order if:

1.We have insufficient stock to deliver the goods you have ordered.
2.We do not deliver to your area.
3.One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by email or by telephone and re-credit to your account any sum deducted by us as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Return Policy:
We hope that you will be delighted with your purchase, however, should you wish to return or exchange anything purchased from My Diamond Drop, you may do so within 10 days of receiving the goods, subject to the following:

1.To return items please send us an email at returns@mydiamonddrop.com and follow the instructions included in your received package;
2.We prefer if you give us a reason for returning your item so that we can improve our service however, this is not mandatory nor will you have to pay any penalty.
3.Shipping and insurance charges are excluded from any merchandise available for refunds or exchanges;
4.Merchandise must be returned in the same condition as originally purchased and received otherwise customers will not be entitled to any refunds or exchange;
5.Sale items may be returned but only for an exchange with an item of the same or greater value;
6.All merchandise, including sale items is available for an exchange with an item of the same or greater value;
7.Returned goods will be inspected upon receipt to ensure they are in original condition.

All merchandise may be returned with the sole exception of earrings due to hygienic reasons.

Faulty goods:
Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If the item that you have received is faulty please send us an email at care@mydiamonddrop.com, quoting your order number, details of the product and the reason for return.
Where possible, we will offer to repair or replace faulty items. If the item cannot be repaired or a replacement item is not available, you will be entitled to a full refund. You are also entitled to exchange a faulty item instead of obtaining a refund for the same product, subject to availability.
If the goods are found to be faulty, the cost of the return postage will be refunded to you.

Promotional Codes:
From time to time promotional codes may be available to be redeemed on the Site. Promotional codes are non-transferable and there is no cash alternative. Only one promotional code can be used per order.
Promotional Codes cannot be used in conjunction with any other promotion code or offers including but not limited to gift vouchers, and must be redeemed by the date published, if provided.

Promotional Codes are only valid on full price items and exclude sale items and may not apply to all of our designers.

My Diamond Drop reserves the right to cancel promotional codes at any time.

Intellectual Property:
This Site is owned and operated by My Diamond Drop. All intellectual property rights, including but not limited to, trademarks, copyright, patents, rights in designs and any other intellectual property rights derived from the aesthetics or functionality of the Site (in all cases whether registered or unregistered and including all rights to apply for registration) and any information, content, materials software, products or services contained in this Site is the property of My Diamond Drop, our partners or our licensors.

This site and its contents may only be used for personal non-commercial use. By using this Site, you agree to respect the intellectual property rights of My Diamond Drop, our partners and our licensors and agree that you will not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, materials, software, products or services obtained from or through the Site.

Photography:
Items may appear larger or smaller than actual size due to screen defaults or photography techniques in order to clearly show the details of the items or to show the entire item.

Colours:
We have made every effort to display as accurately as possible the colors of our items that appear on My Diamond Drop. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

Cookies:
A cookie is a small file stored on your computer by a website to give you a unique ID. Our Site uses cookies to help provide you with the best shopping experience on   our Site.
Our cookies help you:

1.To browse the Site and use our features such as shopping baskets and wish lists
2.save time from having to login every time you make a purchase on our Site
3.Remember your settings during and between visits to our Site
4.Allow you to share pages with social networks like Facebook

Our cookies help us by:
analyzing how our clients use the Site thus we can improve your shopping experience on My Diamond Drop; personalize our Site to you and help you get what you need quicker and more efficiently; improve the speed and security of our Site; and make our marketing more effective.

Advertising Cookies: We use Google Adwords for online advertising. Neither us, advertisers or our advertising partner can gain personally identifiable information from these cookies.

Liability:
Save as precluded by law, in no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Site

Every effort is made to keep the Site running smoothly. However, My Diamond Drop, does not accept responsibility for, and will not be liable for, the Site being temporarily unavailable due to technical issues beyond our control.

Changes to the Terms and Conditions, Waiver & Governing Law:
We reserve the right to amend these Terms and Conditions if necessary. You will be subject to the Terms and Conditions in force at the time that you use the Site.
If any of these Terms and Conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining Terms and Conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights.
These Terms and Conditions and the contract between you and us will be governed by the laws of Florida and any disputes will be resolved exclusively in the courts of Florida.

Reaching us:
My Diamond Drop is dedicated to your total satisfaction. If you have any suggestions or comments please contact us via the following:
By Email: If you would like to ask a question or have any comments please email care@mydiamonddrop.com. We aim to respond to all emails within 24 hours of receipt.

Need to know
  • Free Shipping on all orders over $200
  • International Shipping
  • Paypal Payments to ensure security
Contact us
3400 NE 192nd Street
Aventura, Florida, 33180